How does it work? - Process flow!

How to guide.

How does it work? - Process flow!

Postby admin » Thu Jul 03, 2014 2:24 am

What is Shopsy?

Shopsy is a multi-vendor marketplace script. Multi-vendor marketplace means you can allow multiple merchants to sell their products in your website, from which you get a % of commission as revenue. Shopsy is not only a marketplace to buy-sell products, but also adds a social commerce into it. What adds more special to Shopsy is – features like communities, discussions, events, teams, conversations, blog and much more.

There are three major people involved here. Users - Sellers - Admin. A user can be a buyer and seller. Similarly a seller can also be a buyer. Admin can manage the whole site. Let me explain the features each role has and then we will go with the process flow of how everything works.

Admin – Super admin is the owner of the site where he gets access to all the things in the admin back end and can manage everything from the back end. Apart from super admin, there can be sub-admins. Super admin can add people as sub-admin – these sub-admins have limited access to the back end. The sub-admins are used for moderating the marketplace portal. When setting up the sub-admin account, super admin can allot permissions to the modules in the backend – he can select which modules require view / add / edit / delete. Based on this selection – the sub-admin will have access to the modules. For example – Super admin can select only view only option for Payment module – so the sub-admin cannot edit or delete any payment related information which is important in a marketplace portal. So based on these permissions, sub-admin can moderate the admin back end.

Admin panel will have user management –where they can view all users, edit information, move a user to seller etc. Seller management – will have access to the list of sellers, edit information, etc. Admin will also have information on commission tracking. As said above, admin makes revenue out of the commission from each seller. When each seller makes a sale, certain % of commission will be going to the admin (site owner) so all these information on how much each seller has sold, total orders, total amount, refunded amount, commission to the site, amount which is paid to vendor, balance and other options are given in the commission tracking. Apart from this, admin will have access to list of shops, manage categories, products, orders, manage the social part of it (communities, events, teams, conversations), gift cards, coupon codes, newsletter templates, currency, complaints (reports from users on products and shops), payment gateway, reviews and ratings and language management. So these are the major things present in the admin panel to control the site.

Users – Anyone can register in shopsy and use all the features. Once the user is registered and logged in, needs to activate his profile by email verification, browse through categories of products, they can favorite them, add into list of collections. They can favorite both products and shops. They have more options to explore – they can browse through category page, they can browse through local shops in their neighborhood, they can find shops based on relevancy, hotness and alphabetical and finally search where you can filter your search by everyone, shop owners, non-shop owners etc.

On the homepage, you have the latest added products on the top. These products are added by sellers and then you have featured shop – this is shown when the admin checks the shop as featured in the admin panel. After selecting the shop as featured, the shop owner can post a blog post and once approved, the shop will appear as Featured shop in the front home page. Below featured, you have recent blog posts from all the sellers. Only sellers can write blog posts. Apart from this, user can browse through the communities where they have discussion board, teams, events etc. They can join into communities, join teams they’re interested, post news and information, participate in discussions etc.

Sellers – Users who’ve registered can sell inside Shopsy. If they want to become a seller, they can click the SELL link on top navigation bar and open their shop. Shopsy has a unique model of making revenue here. When sellers upload each item – when they upload each product to their shop, they need to pay certain $$ to the admin. That’s how the original ETSY works. So If you want to sell something – let’s say you want to sell “designer mobile phone cases” – So for uploading each product to your shop – you need to pay $0.05 cents to the Shopsy owner. For example – if you’re listing 100 products to your shop – then you need to pay 0.05x100 = $5 to the shopsy owner. This is excluding the commission % which you’ve agreed on each sale. This is just for listing the product in your shop. So you upload a product, enter all the product information, shipping and tax information and then finally pay for the listing it. Seller can create coupon code for his shops products, under shop reviews he can find all the reviews and ratings of seller’s products after admin approves all the reviews and ratings. Shop transaction will display all the transactions that you’ve paid for the listing products in your shop. Like said above, it will show transaction date, $5 paid for listing 100 products.

User logs in, browse through products, if he wants he can contact seller regarding the product, adds to cart, purchases the product – email notification will go to the buyer for purchase, seller for the new order and also admin for the new order placed. All the money which buyer pays directly goes to the Admin account. Admin will later split the amount – take his commission and then pays the balance to the seller. Once the order is placed, seller will pack the product and start shipping it. He will change the status of the product to Processed, Shipped etc. Buyer on the other hand can track the order and once he receives the product > he will update the status of the order to received. If buyer is not happy with the product, he can raise a dispute. The dispute management will allow buyer and seller to start conversation. All these things can be seen from the admin panel. Admin can also take part in the dispute management conversation.
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